Compliance can sometimes feel like a box-ticking exercise, but it is the foundation of The Owl Centre’s commitment to excellence, integrity and patient-centered care.
The Owl Centre is here to care for you, adhering to regulatory standards, best practices and ethical principles. This, along with the passion and care from our clinicians, provides the highest level of quality, safety and transparency in our work to support you.
Clinical Governance is a framework of processes and actions within The Owl Centre which aims to ensure the highest standards of clinical care and safety. This includes risk management, quality improvement, professional development and accountability mechanisms.
In short, Clinical Governance is about providing you with the best care, and always improving.
You can expect clear, open and honest communication from The Owl Centre. We aim to help you understand your journey with us and to support you in making informed decisions about your care with us, whether that’s an assessment or longer term on-going therapy.
We strive to stay up to date on the latest evidence. Our enthusiastic clinicians share new learning as standard, regularly taking part in trainings and sharing best practice.
We always want to hear from you, whether there was something we are doing well, or something we need to improve. We review all feedback and always consider where we can make changes. This is one of the most important aspects of clinical governance.
The Owl Centre creates a basis of safety, including mandatory training across a range of safety topics. We run regular clinical audits to identify any areas of strength or weakness. Your clinician will regularly review on-going therapy with you and share your progress.
The compliance team runs regular clinical audits, allowing us to gather the information we need to see what is working and what needs to be improved. Reviewing what we are doing together and adjusting to better meet your needs.
When you come to The Owl Centre, you are trusting us with your information, and we take this seriously. We are registered with the Information Commissioner’s Office and are GDPR Compliant.
The Owl Centre is a ‘data protection by design’ company. This means that we review all processes from the outset to ensure we are maintaining confidentiality, the integrity of the information and making sure it is accessible to you. Our goal is to be transparent about the data we collect, use and hold in the course of your care with us.
We want to make sure your journey with us as is as smooth as possible. If there is any complaint or concern you would like to raise, please tell us at contactus@theowltherapycentre.co.uk
Safeguarding is at the forefront of our commitment to creating a safe and secure environment for both our patients and staff.
Our approach involves training, awareness-raising, and clear reporting mechanisms to ensure that any concerns are addressed promptly and effectively. By prioritising safeguarding, we aim to foster a culture of respect, safety, and responsibility, where everyone feels valued and protected.
If you ever have a concern about safeguarding at The Owl Centre, please make a report to us either by phone or by emailing safeguarding@theowltherapycentre.co.uk
